Accessing eConsult
eConsult can be accessed via our website on your computer, mobile or tablet device. You can get help or advice from your GP online and receive a response within 48 hours (excluding weekends).
You can access the system during the following times:
- Monday to Thursday, 5:00am - 7:00pm
- Friday, 5:00am - 5:00pm
The early availability may be handy if you find it difficult to phone between 8am and 6pm.
How does it work?
- You will have the option to get general advice, help for a specific condition or make an administrative request.
- Once a condition is chosen, you can access self-help information, access local services and pharmacy advice, or get advice from your GP at the practice.
- If selecting ‘treatment and advice from my GP’ you will be directed to complete an online form about your symptoms. You will need to confirm that you do not have any symptoms that require immediate or urgent care. Please answer questions as accurately as you can so we can find the best way to help you.
- You will then complete the eConsult online form and provide your phone number and email address at the end.
What happens after an online consultation?
After a patient submits an online consultation, the practice reviews the request and decides on the most appropriate care. Examples of what this might be include:
- an email reply with information on how you can manage your own symptoms
- a prescription, available to collect from your pharmacy
- a sick note is issued for collection from reception
- a follow-up phone call or video call to ask further questions
- a face-to-face appointment
Watch this video about how eConsult works:
Repeat Prescriptions
You can order your repeat prescriptions via Online Patient Services. Not registered? Please print and complete our registration form or ask for one at reception.
Order repeatsMedicines not on Repeat
The doctor may prescribe medicines that do not appear on your repeat list. These may be short courses for a limited time period or medicines which your doctor wishes you to try before deciding whether to continue in the longer term.
In such cases it may be possible to request further supplies but you may be asked to make an appointment with the doctor before a prescription is issued. This is to ensure that the medicine is still appropriate for you to continue taking.
You can request these medicines through the usual repeat prescription channels and we will contact you if necessary, or you can eConsult.
Update your Details
Update your personal details (e.g. a new address, phone number or surname), or to provide us with additional details (e.g. an email address or mobile number), via our online form.
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